Some of the bristles are smushed. What can I do about that?
It is normal that a certain percentage of toothbrush bristles will get bent out of shape due to manufacturing or packing conditions. We do our best to weed-out defective ones from the manufacturer prior to shipping but sometimes the post office will drop a heavy package on our toothbrushes and they will arrive smushed! (For now, we are keeping costs down by not using fancy packaging but as a result, the bristles are more vulnerable.) In most cases, if you hold the toothbrush bristles under hot water for a short time, they will resume their intended shape. Another thing to try is to moisten the bristles and then aim a hair-dryer on them for 30 seconds or so. If these solutions don’t help and you feel that the damaged brush is not usable, please let us know and we will gladly send a replacement.
Where are your toothbrushes made?
Each step of the manufacturing process of our toothbrushes takes place in the United States of America. The handles are molded in the USA. The nylon bristles are added and cut in the USA. They are labeled and individually-wrapped in cellophane and boxed in the USA.
Are your toothbrushes safe and free from BPAs and Phthalates?
Yes! Our products are manufactured to the highest standards and DO NOT have these chemicals. We have hired an independent lab to verify this and you can learn more about our product safety here.
Can you order specific colors?
We hand-pack each order and we have to keep our supply fairly even. To customers that prefer a certain color or combination of colors, we are happy to do this for ONE SET OF FOUR ONLY. When you order from our shopping cart (not on Amazon) just indicate in the comments section what you want and we will do it. But we can only do it for one set and not multiple sets or then our other customers will end up not having that color!
Do your toothbrushes fit in the old-fashioned toothbrush holder that I have hanging on my wall?
Yes! Please see this page with more info and a video about this question. Of course there may be isolated some cases where an obscure toothbrush holder requires very skinny handles so there is a small possibility that our brushes would not fit. But overall, we would like to say that in most cases, THEY WILL FIT!
Your toothbrush head is smaller than what I have been getting at Walgreens.
We have seen the Walgreen model you are mentioning and the bristles are ATYPICALLY spread apart, so it is understandable that you would feel that our 47-tuft head is small in comparison to this. When you do a bit of research, the closer the tufts are to each other the longer the brush will last because they support each other with each stroke. Our toothbrush dimensions are very similar to the old-style (tightly-packed tufted) toothbrush. It would be better to not compare ours to a model with a head that appear larger because the tufts are spread out and also when that model is promoted as a “DISPOSABLE” toothbrush!
Are your Toothbrushes Recyclable?
Anything that is recyclable must be first separated into their different components. So, in this case, the nylon bristles must be pulled out with a pliers. It is doubtful that the nylon itself can be re-used. But the plastic handle can definitely be recycled. In our case, since the handles are made of pure propionate (wood pulp-based) plastic with no rubberized coatings, Sound Feelings toothbrushes are MORE eligible for recycling than other brands.
Can we buy your toothbrushes in stores?
Not right now. We are hoping at some point in the future. Stores will require that we do fancy packaging which may make the cost higher.
Do you ship outside the USA?
Yes but the costs for the shipping are very high, even higher than the product itself. We cannot control this unfortunately.
Will you be making a 35-tuft flat toothbrush? That would be ideal for me as the 47-tuft is a bit large and the kids is too small for me. (I’m a petite woman.)
We are certainly open to this in the future as things progress. Meanwhile, this sounds crazy but you can take the 47 tuft and snip off 2 rows, closest to the handle with a diagonal pliers and then you would have a smaller head, as shown in the accompanying image. That would give you 39 tufts. If you want 35, you can snip off another row!
Would you consider making a 60-tuft brush like the old Oral-B P-60?
Our 47-tuft toothbrushes are already larger than most currently on the market. For now, we will not be adding this larger size toothbrush to our catalog. However, we are open to doing this in the future!
How long have you been in business?
Our parent company, Sound Feelings Publishing has been in business since 1984. We have been selling plain, old-fashioned toothbrushes since May of 2015.
Do your toothbrushes have end-rounded bristles?
Yes. All of our toothbrushes have end-rounded bristles, included our extra-hard.
Is there writing on the toothbrush handle?
Yes. The imprint contains our company name, logo and model number
Does the writing come off?
Over time, the ink may wear off. However if you WANT it off, you can remove it completely. If the imprint is gold, you can remove it with WD-40. If the imprint is white, you can remove it with nail polish remover.
Why don’t you offer Amazon Prime so we can get the free shipping?
We REALLY wish we could but although it would be free for the customer, since we fulfill our own products via Amazon, it would be up to us to pay for the shipping, not Amazon. When you activate Amazon Prime as a seller, we must guarantee that we will ship using a 2-day shipping method. Normally, we ship using USPS first class mail which gets to most people within 2-4 business days but we cannot guarantee that. If we went to the higher shipping method like USPS Priority or UPS or FedEx, our shipping costs for a basic package of 4 toothbrushes would be between $6-9!! Because Amazon already takes out seller fees and because we already offer a lower price on Amazon, not only would we have no profit, we would likely lose money! This is probably more details that you needed but please know that we checked it out and we really wanted to do it but it is not possible to offer Prime right now on low-ticket/low-weight items.